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ChangeNOW

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Warningsince 2026-10-15

ChangeNOW reports a support-system flaw; data may have been exposed

On 15 October ChangeNOW fixed a flaw in the link between its support system and its website. It says funds were not at risk, but others may have accessed the information, and it does not say which data. Expect phishing and extortion messages posing as ChangeNOW: official email comes only from partners@changenow.io, and even that can be spoofed.

Source

Large instant exchange with hundreds of listed assets and no account requirement. An automated risk system can freeze a transaction and require identity verification before releasing funds.

Score breakdown

4.15
Overall
33
Privacy
52.9%
51
Trust
47.1%
—
Community
from user reviews

KYC policy

3of 4Shotgun KYC

KYC can be demanded suddenly, mid-operation, with funds already deposited.

Service overview

Launched2017
AML riskmedium
Availableonline

BitcoinMoneroAltcoin

How this score is made up

Privacy:base 50 + 10 − 27 = 33

Trust:base 50 + 5 − 4 = 51

Confirmed attributes

  • Shotgun KYC-15 privacy0 trust

    Documents may be demanded mid-transaction, after the money is already in.

    confirmed 2026-08-26evidence

  • KYC possible by law-6 privacy-4 trust

    The service reserves the right to request documents if the law obliges it.

    confirmed 2026-10-03evidence

  • KYC for a refund on an AML flag-2 privacy0 trust

    If a deposit is flagged as suspicious, documents are required to return it.

    confirmed 2026-08-26evidence

  • No registration+5 privacy0 trust

    An operation goes through without creating an account.

    confirmed 2026-08-26evidence

  • Accepts Monero+5 privacy0 trust

    Monero is among the supported currencies.

    confirmed 2026-08-26confirmed by a moderator without an external proof

  • Shares data with third parties-3 privacy0 trust

    Your data may go to partners or to authorities.

    confirmed 2026-10-03evidence

  • Transaction monitoring-1 privacy0 trust

    Incoming payments are screened, and a flagged one may trigger questions.

    confirmed 2026-10-03evidence

  • Mature service0 privacy+5 trust

    Running for more than two years.

    confirmed 2026-08-26confirmed by a moderator without an external proof

Timeline

  • Warning issuedChangeNOW reports a support-system flaw; data may have been exposed
  • Attribute confirmedShares data with third parties
  • Attribute confirmedTransaction monitoring
  • Attribute confirmedKYC possible by law
  • Attribute confirmedTransaction monitoring
  • Score recalculated4.20 → 4.15 · after an attribute change
  • Attribute confirmedShares data with third parties
  • Score recalculated4.36 → 4.20 · after an attribute change
  • Attribute confirmedKYC possible by law
  • Score recalculated4.86 → 4.36 · after an attribute change
  • Terms of service changed
  • Score recalculated4.15 → 4.86 · after an attribute change
  • Attribute confirmedTransaction monitoring
  • Score recalculated4.20 → 4.15 · after an attribute change
  • Attribute confirmedShares data with third parties
  • Score recalculated4.36 → 4.20 · after an attribute change
  • Attribute confirmedKYC possible by law
  • Score recalculated4.86 → 4.36 · after an attribute change
  • Terms of service changed
  • Terms of service changed

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Badge for the service’s own site

A live badge: it shows the current status and KYC level from this card and updates by itself. It carries no score, and placing it changes nothing in the score or the ordering. The link leads here, where the official addresses are listed.

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ChangeNOW — KYC level, privacy and uptime · nokyc.watch